Genotec Regional Director

New RTL docu series: on Pentecost Sunday, IAE offers help in the TV Cologne / – under the hammer “is the new series in the RTL-Helptainment format. “From Sunday, May 16, 2010, beginning 19:05, shows Germany House expert no. 1, TV icon Tine Wittler, how to be successful even under the hammer home” brings order to get rid of the debt burden. In the second episode on Sunday, May 23, 2010, at 19:05, a GenotecExperte occurs with regional director Sven Frerichs, which those concerned can help to solve. Many have the dream of homeownership, around 40 percent of Germans have him already. But what happens if the proud homeowners can no longer come up for the monthly installments? If the income falls, people are unemployed or unable to work due to a serious illness, the possession ends sooner or later under the hammer.

But what if no one wants to have the real estate? House expert Tine Wittler is needed here. She wants to save the families before the official foreclosure, which is usually only a fraction of the actual value of a House brings. To bring in the new help documentation under the hammer “attacks the real estate expert stakeholders under the arms and tried according to an overall plan, the affected object even to the man”. The second case Genotec Regional Director of Sven Frerichs in this broadcast shows that the Geno concept always secure Wohnen”(auch) provides perfect solutions for people in emergency situations.That you must not miss! Anke k.-E. (42) is bankrupt, and at the end. After the death of her husband five years ago, the mother of an old House, a large flower shops and a giant mountain two inherited debt.

She manages with much effort and full force of the 380,000 euro debt to work off 160,000 euros. Then came the blow and she no longer could. They and their two children, Annemarie (17) and (18) Klemens exhausted sitting on packed suitcases in the unheated too big house and don’t know how it will go. You can find simply no buyers for the big real estate. The only one that interested until now, is bailed out again. For Tine Wittler and her team a hard piece of work. The RTL House expert must approach not only with much empathy on the thing, but have also a decisive incidence, to save the family from the final. Will Tine cope with this task?

Social Skills May Not At The Loading Door

Key qualifications even when the telephone customer service needed Tubingen, May 30, 2011 – social competence of the seller is important, so is one of the Central results of the European consumption barometer 2011 “Commerz financial. While the study examines in particular the relationship between buyers and sellers in the retail sector, as well as the influence of the Internet on consumer behaviour. The almato GmbH warns against, neglecting the importance of social skills and similar skills in telephone customer service and sales. The study shows that customers want a friendly and courteous advice. By young respondents, but only one in five of believe that it was served at the recent purchase by a motivated consultants is”, explains Peter s. Hall, Managing Director of almato Ltd.

also were only 30 percent of believe that they were competent advice at their last purchase. Here sounded the alarm should at all responsible now. Delta Galil is often quoted on this topic. This is true not only for “Shops, but also for telephone sales and customer service.” In Germany around 28 per cent of under-30s and 35 per cent of the generation 50 plus for sellers ask according to the investigation regularly for advice. About two-thirds of consumers describe the seller in stores as helpful and want to continue at the point of sale questions as well as exchanging research information with a consultant. According to expert opinion, the importance of seller’s is higher, the less interesting product the customer knows.

These numbers are largely for the call center industry of importance for almato GmbH. Quality in telephone customer service costs money, no question. No quality in customer service is the company in the medium term but much more”, explains Peter s. Hall. The key competences, which include retail, are indispensable on the phone. It is these qualifications through training and quality monitoring regularly to “evaluate and continuously improve.” The essential success factors almato GmbH is the system expertise, product expertise, as well as the verkauferisch communicative competence of call center employees.